ticketWP Service Terms and Conditions
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ticketWP TERMS OF SERVICE
Last Updated: 1/16/25
These Terms of Service (“Terms”) constitute a legally binding agreement between ticketWP (“Company,” “we,” “us,” or “our”) and you (“Client,” “you,” or “your”) regarding your use of our WordPress plugin and related services (collectively, the “Services”).
1. ACCEPTANCE OF TERMS
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to any part of these Terms, you must not use our Services.
2. SERVICES DESCRIPTION
2.1. The Company provides a WordPress plugin that enables integration with various ticket exchanges, including but not limited to TicketNetwork, TicketEvolution, StubHub, Ticketmaster, and Viagogo.
2.2. The Services include plugin licensing, installation assistance, and support services as specified in these Terms.
2.3 INSTALLATION SERVICES
2.3.1 Installation Cost and Scope
The installation fee covers up to five (5) hours of installation services, which include setting up and configuring the TicketWP plugin on the client’s WordPress environment. Any work beyond the allotted five hours will incur additional charges, subject to the client’s approval.
2.3.2 Client Responsibilities
It is the client’s responsibility to provide necessary access to their server through FTP and SSH protocols. The client must also ensure that their server meets the technical requirements to support WordPress and the TicketWP plugin.
2.3.3 Server Compatibility
The client is responsible for verifying that their server meets the minimum system requirements for WordPress and the TicketWP plugin. The Company is not liable for any compatibility issues or downtime associated with the client’s self-hosted environment.
2.3.4 Downtime and Uptime Responsibility
The Company is not responsible for any downtime or uptime issues related to the client’s self-hosted server. The client agrees that the Company has no liability for any server outages, performance issues, or other disruptions in service related to the hosting environment.
3. PAYMENT TERMS
3.1. Initial Costs and Licensing Fees
- Setup costs are due immediately upon service initiation
- Monthly licensing fee is required for continued service
- Annual payment options are available at Company’s discretion
3.2. Payment Methods
- Acceptable payment methods include credit card, ACH, and wire transfer
- All payments must be made in US Dollars
3.3. Billing Cycle
- Subscription automatically renews every 30 days
- Annual subscriptions renew yearly from the initial purchase date
3.4. Late Payments
- A grace period of five (5) days is provided for late payments
- Late fees of three percent (3%) will be assessed after the grace period
- Service will be suspended for non-payment
- Plugin functionality will cease regardless of hosting arrangement
- Unpaid balances may be forwarded to collections
3.5. No Refunds
- All payments are non-refundable under any circumstances.
API, Hosting, Support, Licensing, Termination and Data Security
4. API INTEGRATION AND TICKET DATA
4.1. API Disclaimer
- No guarantees are made regarding API uptime, availability, or functionality
- Company is not responsible for any API-related issues or failures
- Company makes no warranties regarding data synchronization or accuracy
- Rate limits are determined by ticket exchanges and Company bears no responsibility for such limitations
4.2. Ticket Exchange Relationships
- All ticket pricing, availability, and accuracy are governed by the respective ticket exchange’s terms and conditions
- Company bears no responsibility for ticket exchange performance or availability
- Client must comply with all ticket exchange terms and conditions
- Pricing and availability can change without notice
- Company is not responsible for ticket fulfillment or delivery
4.3. API Discontinuation
If a ticket exchange discontinues their API or terminates Client’s access:
- Client may switch to another supported ticket exchange
- No refunds will be issued
- Company is not responsible for any resulting losses or damages
- Company reserves the right to terminate service for violations of ticket exchange terms
5. HOSTING TERMS
5.1. Company-Hosted Solutions
If Company provides hosting services:
- No illegal content is permitted
- No adult or pornographic content is allowed
- Company is not responsible for losses related to hosting
- Company reserves the right to terminate hosting at its discretion
5.2. Self-Hosted Solutions
If Client chooses to self-host:
- Client is fully responsible for all hosting-related issues
- Company provides no support for hosting-related problems
- Client must maintain compatible server configurations
- Client must regularly update the plugin and maintain WordPress compatibility
6. SUPPORT SERVICES
6.1. Standard Support
- Available 24/7 through helpdesk at https://help.ticketwp.com
- Ticket processing during business hours only (9:00 AM – 6:00 PM EST, Monday-Friday, and 10:00 AM – 4:00 PM EST Saturday)
- Emergency voicemail available for urgent issues
6.2. Premium Support
Available for additional fee:
- Expedited response times
- Phone support included
- Priority ticket handling
7. LICENSING TERMS
7.1. License Scope
- One license required per domain (including all subdomains of that domain)
- Multiple domains require separate licenses
- License remains active only with current subscription
- License is transferable with Company approval
7.2. License Transfer
- New owners must agree to these Terms
- New owners must maintain monthly licensing payments
- Company reserves the right to refuse transfer
- No refunds issued upon transfer denial
8. TERMINATION
8.1. Termination Process
- Thirty (30) day notice required for cancellation
- All outstanding payments must be settled
- Unpaid balances may be forwarded to collections
8.2. Post-Termination
- Company retains all historical data
- Client may retrieve data within 30 days of termination
- After 30 days, data may be deleted and Company does not guarantee backups
- No refunds issued upon termination
9. DATA SECURITY AND PRIVACY
9.1. Security Measures
- Company follows industry best practices for data security
- Customer data is handled according to Company’s Privacy Policy
- Company makes no guarantees regarding GDPR or CCPA compliance
9.2. Client Responsibilities
- Client is responsible for their own compliance with local data protection laws
- Client must maintain appropriate security measures for their systems
Limitation of Liability, Force Majeure, Modification, Maintenance and IP Rights
10. LIMITATION OF LIABILITY
10.1. Company shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from use of the Services, regardless of the cause of action (including, but not limited to, contract, tort, negligence, or otherwise).
10.2. Maximum liability shall not exceed the amount paid by Client for Services in the twelve (12) months preceding any claim.
11. FORCE MAJEURE
Company shall not be liable for any failure or delay in performance due to circumstances beyond reasonable control, including but not limited to:
- Acts of God, war, strikes, or governmental regulations
- Cyberattacks, including but not limited to distributed denial-of-service (DDoS) attacks
- Server malfunctions or hardware failures
- Network infrastructure issues or internet service provider outages
- Database corruption or critical system failures
- Third-party API outages or discontinuations
12. MODIFICATIONS TO TERMS
12.1. Company reserves the right to modify these Terms at any time.
12.2. Changes will be communicated via email.
12.3. Continued use of Services after modifications constitutes acceptance of updated Terms.
13. MAINTENANCE AND INTERRUPTIONS
13.1. Company will provide three (3) days notice for planned maintenance.
13.2. Emergency maintenance may be performed without notice.
13.3. Company is not liable for any service interruptions.
14. INTELLECTUAL PROPERTY RIGHTS
14.1. Company retains all rights, title, and interest in and to the plugin code and related intellectual property.
14.2. Prohibited Actions
- Reverse engineering of the plugin
- Attempting to bypass license checks
- Copying, duplicating, or redistributing the plugin code
- Any unauthorized modification of the plugin code
14.3. Penalties
Violation of intellectual property rights will result in:
- Immediate termination of service
- Fine of $250,000 per proven incident
- Legal action for damages and injunctive relief
Technical Requirements, Confidentiality & Pricing
15. TECHNICAL REQUIREMENTS
15.1. System Requirements
- WordPress version 6.0 or higher
- PHP version 7.4 or higher
- Compatible server configurations as specified in documentation
15.2. Automated Updates
- Plugin may automatically update without notice
- Client responsible for maintaining compatibility
- Company not liable for any service interruptions due to updates
- Important: Clients should always test new updates in a staging environment before deploying to production. This practice helps identify potential compatibility issues and prevents service disruptions.
- The Company is not responsible for any issues arising from updates applied directly to production environments without prior testing.
16. CONFIDENTIALITY
16.1. Client agrees to maintain confidentiality of:
- Pricing terms
- Special offers or discounts
- Technical specifications
Any non-public information about the Services
Class Action, Jury Trial, Dispute & Governing Law
17. CLASS ACTION WAIVER
Client waives any right to participate in class actions, class arbitrations, or representative actions. Any dispute must be brought in the party’s individual capacity and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiff, or similar proceeding.
18. JURY TRIAL WAIVER
Both parties hereby waive their respective rights to a trial by jury in any action or proceeding arising out of or relating to these Terms, the Services, or any transaction between Company and Client. This waiver applies to any action or proceeding, whether sounding in contract, tort, or otherwise.
19. DISPUTE RESOLUTION
19.1. Any dispute or claim arising out of or relating to these Terms shall be resolved through binding arbitration conducted by a neutral third party in accordance with the rules of the American Arbitration Association.
19.2. The arbitration shall take place in North Carolina, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.
19.3. The parties agree to bear their own costs, including legal fees, unless the arbitrator rules otherwise.
20. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of North Carolina, without regard to its conflict of law provisions. The parties consent to the exclusive jurisdiction of the federal and state courts located in North Carolina for any legal proceedings arising out of or relating to these Terms.
21. SEVERABILITY
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision.
22. ENTIRE AGREEMENT
These Terms constitute the entire agreement between Company and Client regarding the Services and supersede all prior agreements and understandings, whether written or oral. No modification, amendment, or waiver of any provisions of these Terms shall be effective unless in writing and signed by both parties.
Contact Information:
ticketWP
[email protected]
https://help.ticketwp.com/