1. Home
  3. Privacy Policy
We take your data and privacy seriously

ticketWP Privacy Policy

Other ticket website providers use, store, and exploit your data for their own purposes. We protect our clients and their data, never using it for our own benefit.

Have more questions? Check our FAQs.

Effective Date: January 16, 2025
Version: 1.2

At a Glance

  • We collect basic personal information and analytics data
  • We use cookies for essential functions and performance monitoring
  • We don’t sell your data
  • We store data indefinitely but you can request deletion
  • We’ll notify you within 72 hours of any data breaches
  • Contact us at [email protected] for privacy concerns

Table of Contents

Privacy Policy Definitions

  • Personal Information: Any information that can identify you directly or indirectly
  • Cookies: Small text files stored on your device to enhance website functionality
  • SSL: Secure Sockets Layer, a security protocol for encrypted data transmission
  • Analytics: Tools used to collect and analyze website usage data

Information We Collect

At ticketWP.com, we collect personal information through web forms and standard web technologies. The information we collect includes:

  • Email Address
  • Full Name
  • Phone Number
  • IP Address
  • Form Submissions and Comments
  • Web Server Logs
  • Google Analytics Data

This information is collected when you voluntarily submit forms on our website or through standard web server and analytics tracking.

How We Use Your Information

We use the collected information to:

  • Respond to your inquiries and provide customer support
  • Send marketing communications, updates, and offers (if subscribed)
  • Analyze website performance and user behavior
  • Improve our services and user experience

If you have opted-in to receive marketing communications, we may send you emails, newsletters, and promotional offers. You can opt-out at any time by using the unsubscribe links provided in our communications.

Data Collection Methods

Our data collection is limited to:

Web Server Logs

Standard server logs containing:

  • IP addresses
  • Browser type
  • Access times
  • Pages visited

Google Analytics

We collect:

  • Page views
  • Session duration
  • Traffic sources
  • User behavior metrics

Form Submissions

Data you voluntarily provide through our forms

Third-Party Data Collection

We only use third-party services for payment processing (Stripe and PayPal) and Google Analytics. These services have their own privacy policies and security measures. For more information on how your data is handled by these third parties, please review their privacy policies.

Sharing and Selling of Data

We do not sell or share your personal information with third parties except as required for:

  • Payment processing (via Stripe and PayPal)
  • Legal obligations (e.g., compliance with a subpoena)
  • Business transfers in case of acquisition or merger

We do not share or sell your data to marketing agencies or third-party advertisers.

Data Protection

We protect your data through:

  • SSL encryption for all data transmission
  • Encrypted database storage
  • Limited access controls
  • Regular security audits
  • Industry-standard security practices

In the event of a data breach, we will notify affected users via email within 72 hours of discovery.

Data Storage

We retain collected data indefinitely for historical analysis and service improvement. This includes:

  • Web server logs
  • Google Analytics data
  • Form submissions
  • Account information

Although we retain your data, you may request deletion by contacting us directly. We will respond to deletion requests within 30 days. Note that some data may be retained for business and legal purposes.

Cookies and Tracking Technologies

We use two types of cookies:

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Used for analytics and performance monitoring

By using our website, you consent to our use of cookies. Cookies expire after 30 days, and you can manage cookie settings through your browser.

If you prefer not to allow cookies, you may disable them through your browser settings. However, this may affect the functionality of our website.

Your Rights

While we do not specifically implement GDPR compliance measures, you can:

  • Opt-out of marketing communications by clicking the unsubscribe link in emails or contacting us directly at [email protected]
  • Update your submitted information by contacting us (we’ll process these requests within 15 business days)
  • Request information about the data we hold about you by emailing us at [email protected] (we’ll respond within 30 days)

Depending on your jurisdiction, you may have certain rights related to your personal data, such as the right to access, correct, or delete your information. If you are located in the European Union or another jurisdiction with specific data protection laws, please reach out for assistance with your rights.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect information from them. If we learn that we have collected personal data from a child under the age of 13, we will promptly delete that information within 72 hours of verification.

International Data Transfers

We do not transfer user data to other countries. All data is stored on servers located in our primary jurisdiction.

Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date. You are encouraged to review this policy regularly to stay informed about how we are protecting your data.

Version History

  • 1.0 (June 6, 2022): Initial release
  • 1.1 (March 20, 2023): Added clarifications and user rights information
  • 1.2 (January 16, 2025): Added response timeframes and “At a Glance” section

Contact Us