Got questions about ticketWP? This way.
Want to learn more about ticketWP, the company, the software, or who we are? It's all here.
If you're a customer looking for support, head to our helpdesk.
General questions about ticketWP:
A collection of the most frequently asked questions about ticketWP and their answers.
Thomas Nguyen founded ticketWP after encountering expensive roadblocks while trying to set up a ticket website for a few clients. Now, they have the WordPress ticket website system they envisioned and are helping hundreds of clients with the solution.
The company behind ticketWP has been around for over a decade, building websites, marketing, and more. With decades of experience and a large team spread across four offices around the globe, we bring unmatched expertise to the table.
No, the owners of ticketWP are not competitors with our customers. We do not sell event tickets at all.
We have a helpdesk where you can submit a ticket, and our team will assist you. With 4 offices and staff ready and waiting, we’re always here to help.
Yes, you can submit a support ticket by emailing [email protected]. Alternatively, you can visit our helpdesk at https://help.ticketwp.com/ to submit tickets, view past support requests, search our knowledge base, and more.
ticketWP Software Questions:
The most common questions about ticketWP software.
You have complete access to your ticketWP website, whether you host it with us or host it yourself. You can hire anyone, make any changes, and do anything—it's your website!
If you host yourself and continue using the ticketWP WordPress plugin, you’ll need to pay us a monthly license fee. This covers the ticket website plugin, but your WordPress website is always yours. You can stop paying us, and your website will still be up and running. However, the ticket exchange connection will be stopped when our plugin is deactivated.
Yes, ticketWP is a WordPress plugin and works with ANY WordPress website.
You can host your WordPress website anywhere you want. It's WordPress, so yes, you can start with us and leave anytime, hosting wherever supports WordPress.
Yes, you can keep your current ticket website design and move it to ticketWP. We can help transfer your design to WordPress without losing any functionality* or you can do it yourself!
Hosting Questions about ticketWP:
The most frequently asked hosting questions about ticketWP.
YES! We are the first ticket website provider on the planet that allows its users to host themselves. It’s WordPress, so of course, you can host it anywhere you want, or you can host with us.
We host all our clients on AWS Lightsail.
YES! Unlike other ticket website providers who pile hundreds of websites on the same IP address, we place all our clients on a dedicated IP address.
NOPE! Other ticket website providers explicitly state in their terms that they will utilize your ticket website’s data for their own business and are direct competitors with you. We don’t do that, and if you're worried about it, remember—you can even host it yourself.
YES, of course. You get all the access you want. You can use FTP, SSH, or whatever you need.